great customer service

I phoned to launch a claim on my car insurance, The way she spoke to me it felt like she is a family member she was so warm and understanding, worse when she said \l see you are using your cellphone for this cal, can we drop it l will call you back from my office phone\" thats taking care of the customer that being there, l liked the willingness to help. I really appreciated the professionalism and the tenderness. You dont often get such from the insurance companies, more expecially if you launching a claim. Bigup!! "