Good day , I would like to pass on my disappointment and dissatisfaction with PMD

Good day , I would like to pass on my disappointment and dissatisfaction with PMD. My car had two tire problem due to pothole. Ad I was avoiding accident.I called for tow truck assistant.upon communication I was forced to take my car to Gobid,for inspection. On the 17/05/2025. I Never had any feedback .I am the o e who have to constantly call for updates. It just a minor problem on my car .I did everything on time.But whole process is delayed without explanation. I did make them aware that iam using this car for work purpose. But they are not delivering they just seem not to care about how is my situation at this point in time.Claim number is CL***. People should know when they consider this insurance. Is now not delivering to the promises they make to us as clients.