1 reviews | Active since Jan 2015
Good Customer Service is Vital
I got a flat Tyre on Sunday on my way from Witbank to Tembisa. I called in for assistance as I have a road side assistance plan with the company . I was assisted ( for a lack of a batter word) by a consultant named Lungi) . One of the questions I asked was how long it would take for help to come my way. I was told up to 45 minutes. When I exclaimed at the time it it would take ( looking at the fact that it was a quiet road and I felt unsafe) the consultant was quick to say \ Your policy has been cancelled anyway\" . I was shocked seeing that my monthly payments have been going through and there was never any confirmation of a cancelled policy. When I asked how come I was told \"I don't know' you will have to call the other department to find that out\". At that point I did not feel like a valued client. Roadside assistance is meant to be there at times of such need. I do not appreciate the service I received from the consultant who took my call on Sunday."
Thank you so much for taking the time to bring your apprehension to our attention. We sincerely apologise for any inconvenience caused.
A technical error had affected our Service Provider's call centre system which caused them to have limited access to crucial information and as a result let both you and us down.
Your valuable feedback has allowed us to ensure that measures are being put in place to avoid this from reoccurring.
Your concern is important to us and one of our Client Representation Department consultant's has already contacted you to elevate your disquiet.
Kind Regards,
The Prime Meridian Team
Thank you so much for taking the time to bring your apprehension to our attention. We sincerely apologise for any inconvenience caused.
A technical error had affected our Service Provider's call centre system which caused them to have limited access to crucial information and as a result let both you and us down.
Your valuable feedback has allowed us to ensure that measures are being put in place to avoid this from reoccurring.
Your concern is important to us and one of our Client Representation Department consultant's has already contacted you to elevate your disquiet.
Kind Regards,
The Prime Meridian Team