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mkhuseli M
1 reviews | Active since May 2019
23 May 2019, 23:30
Good
hi all my name is mkhuseli Mdladlamba im with PMD for my car insurance was involved in the hit and run on the 21/05/2019 and i lodge a claim since car been damaged far left at the back and a left fender so the claim ts been sent to desktop at the moment been assist by a lovely lady by the name of Yvonne Mudau so im still waiting but will keep you all updated about my claim if i get a good or bad service you will know but so far so good since im still on the second face course i sent everything they requested
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Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
24 May 2019, 10:27Dear mkhuseli,
Thank you for taking the time to compliment Yvonne's service.
We are very pleased to hear that our efforts have exceeded your expectations! All of us at Prime Meridian Direct is committed to providing excellent service.
Please be assured that we persistently strive to settle all valid claims within the shortest possible time.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to compliment Yvonne's service.
We are very pleased to hear that our efforts have exceeded your expectations! All of us at Prime Meridian Direct is committed to providing excellent service.
Please be assured that we persistently strive to settle all valid claims within the shortest possible time.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply24 May 2019, 10:27
Official
Dear mkhuseli,
Thank you for taking the time to compliment Yvonne's service.
We are very pleased to hear that our efforts have exceeded your expectations! All of us at Prime Meridian Direct is committed to providing excellent service.
Please be assured that we persistently strive to settle all valid claims within the shortest possible time.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to compliment Yvonne's service.
We are very pleased to hear that our efforts have exceeded your expectations! All of us at Prime Meridian Direct is committed to providing excellent service.
Please be assured that we persistently strive to settle all valid claims within the shortest possible time.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
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mkhuseli M's updateReviewer Update
18 Jun 2019, 17:53now my claim was sent to Leri who sent me phone affidavit and i fill them all and mail them back to her, she also contacted witness and all that said my claim now ts with the claim department to finalise if approve or not and ts been a while now my car still stuck here at home can't use ts and also when trying to call her now they telling me shes not in reffere me to another consultants who said they still waiting for response and im really frustrated now starting to doubt PMD
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mkhuseli M's update18 Jun 2019, 17:53
Reviewer Update
now my claim was sent to Leri who sent me phone affidavit and i fill them all and mail them back to her, she also contacted witness and all that said my claim now ts with the claim department to finalise if approve or not and ts been a while now my car still stuck here at home can't use ts and also when trying to call her now they telling me shes not in reffere me to another consultants who said they still waiting for response and im really frustrated now starting to doubt PMD
Prime South Africa's replyOfficial
19 Jun 2019, 12:07Dear mkhuseli, Thank you for your post. We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution. We undertake to give you preliminary feedback by no later than 21 June 2019. Assuring you of our continued best endeavours on your behalf. Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply19 Jun 2019, 12:07
Official
Dear mkhuseli, Thank you for your post. We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution. We undertake to give you preliminary feedback by no later than 21 June 2019. Assuring you of our continued best endeavours on your behalf. Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
21 Jun 2019, 10:34Dear mkhuseli,
Thank you for taking the time to raise your frustration with us. We regret your experience as exceptional client service is important to us.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. Our Claims Team has confirmed that your claim has been submitted for a final decision.
Your assigned Claims Technician has further undertaken to continue to keep you updated regarding the progress of your claim and will notify you as soon as a decision has been made.
Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums on comprehensive products for clients who have claim free policies?
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your frustration with us. We regret your experience as exceptional client service is important to us.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. Our Claims Team has confirmed that your claim has been submitted for a final decision.
Your assigned Claims Technician has further undertaken to continue to keep you updated regarding the progress of your claim and will notify you as soon as a decision has been made.
Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums on comprehensive products for clients who have claim free policies?
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply21 Jun 2019, 10:34
Official
Dear mkhuseli,
Thank you for taking the time to raise your frustration with us. We regret your experience as exceptional client service is important to us.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. Our Claims Team has confirmed that your claim has been submitted for a final decision.
Your assigned Claims Technician has further undertaken to continue to keep you updated regarding the progress of your claim and will notify you as soon as a decision has been made.
Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums on comprehensive products for clients who have claim free policies?
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your frustration with us. We regret your experience as exceptional client service is important to us.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. Our Claims Team has confirmed that your claim has been submitted for a final decision.
Your assigned Claims Technician has further undertaken to continue to keep you updated regarding the progress of your claim and will notify you as soon as a decision has been made.
Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums on comprehensive products for clients who have claim free policies?
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team