SS
Siyamthanda S
1 reviews | Active since Oct 2023
07 Oct 2025, 19:12
Glass Claim unpaid
Submitted a glass claim with Prime South Africa on first week of August 2025. Fixed my own car and submitted all documents required by them and to date still hasn’t refunded the 75% due to me.
Helpful (0)
Replies (1)0
Replies (1)
Prime South Africa's replyOfficial
15 Oct 2025, 08:04Hello Siyamthanda,
Thank you for taking the time to alert us to your experience. We understand how frustrating it can be when expectations aren’t met during the claims process.
At Prime, we take pride in ensuring fair and quick claim outcomes. It is troubling to hear of your concern as client service is of paramount importance to us. We truly appreciate the time you have taken to give us your feedback as it helps us identify areas we can improve.
We are pleased to note that the payment has been made since your post. This matter has also been escalated to our Market Conduct Team.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to alert us to your experience. We understand how frustrating it can be when expectations aren’t met during the claims process.
At Prime, we take pride in ensuring fair and quick claim outcomes. It is troubling to hear of your concern as client service is of paramount importance to us. We truly appreciate the time you have taken to give us your feedback as it helps us identify areas we can improve.
We are pleased to note that the payment has been made since your post. This matter has also been escalated to our Market Conduct Team.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply15 Oct 2025, 08:04
Official
Hello Siyamthanda,
Thank you for taking the time to alert us to your experience. We understand how frustrating it can be when expectations aren’t met during the claims process.
At Prime, we take pride in ensuring fair and quick claim outcomes. It is troubling to hear of your concern as client service is of paramount importance to us. We truly appreciate the time you have taken to give us your feedback as it helps us identify areas we can improve.
We are pleased to note that the payment has been made since your post. This matter has also been escalated to our Market Conduct Team.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to alert us to your experience. We understand how frustrating it can be when expectations aren’t met during the claims process.
At Prime, we take pride in ensuring fair and quick claim outcomes. It is troubling to hear of your concern as client service is of paramount importance to us. We truly appreciate the time you have taken to give us your feedback as it helps us identify areas we can improve.
We are pleased to note that the payment has been made since your post. This matter has also been escalated to our Market Conduct Team.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team