CS
Chris S
1 reviews | Active since Jul 2026
15 Sept 2026, 14:51
gatvol
Sick and tired of Prime, Agreement of Loss submitted last week, copy of registration of vehicle sent. Prime said they will be sending courier to collect original cert for them to make final pay-out still to this day nothing, yet you call and they just give you excuses. I'm sick and tired of Prime, useless and inconsiderate . I've had my phone on me every second yet they say I've never answered my phone, no missed calls nor emails, nothing. I had to resort to lodging complaint with Ombud's this morning . My claim number is CL***. Now they also they don't want to pay me my access of R15000.
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Replies (2)
Prime South Africa's replyOfficial
15 Sept 2026, 15:55Hello Chris, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply15 Sept 2026, 15:55
Official
Hello Chris, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
22 Sept 2026, 11:59Hello Chris S,
Thank you for sharing your experience. It’s never easy dealing with unexpected damage and we appreciate you reaching out.
At Prime, we work closely with our partners to safely collect original documents and finalise payments in line with your policy terms and conditions.
Our records confirm that the NATIS documents were collected on 15 September and your payout process has since been resolved.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience. It’s never easy dealing with unexpected damage and we appreciate you reaching out.
At Prime, we work closely with our partners to safely collect original documents and finalise payments in line with your policy terms and conditions.
Our records confirm that the NATIS documents were collected on 15 September and your payout process has since been resolved.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply22 Sept 2026, 11:59
Official
Hello Chris S,
Thank you for sharing your experience. It’s never easy dealing with unexpected damage and we appreciate you reaching out.
At Prime, we work closely with our partners to safely collect original documents and finalise payments in line with your policy terms and conditions.
Our records confirm that the NATIS documents were collected on 15 September and your payout process has since been resolved.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your experience. It’s never easy dealing with unexpected damage and we appreciate you reaching out.
At Prime, we work closely with our partners to safely collect original documents and finalise payments in line with your policy terms and conditions.
Our records confirm that the NATIS documents were collected on 15 September and your payout process has since been resolved.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team