IM
Innocentia M
1 reviews | Active since Oct 2017
08 Feb 2022, 21:36
Full of promises and no delivery
Your service is the worst I have ever experienced, no sympathy, no sense of urgency. What a joke of a service provider. I’m without a car for almost three months now and all you do is making promises and not delivering. I have pleaded and begged and all I get is long emails explaining how the process work and how how hard your assessment team is working to resolve my issue, if your team is so hard working how is that my car is still not ready? in a while put yourselves in your client’s shoes.
To say I’m disappointed is an understatement!!
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
08 Feb 2022, 21:52Dear Innocentia M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply08 Feb 2022, 21:52
Official
Dear Innocentia M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
13 Feb 2022, 22:44Dear Innocentia M,
Thank you for taking the time to raise your frustration with us.
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process. The repair process may however be affected by a number of factors which are outside the control of the repairer. In your case the repairer incurred some difficulty in the sourcing of parts.
It surprises us to learn of your displeasure as a review of our internal communication shows that our Claims team has kept you well abreast of the progress of repairs. However, we pleased to note that our Claims Team has been in contact with the repairer and they have been able to source good quality OEM parts for the repairs of the vehicle.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process. The repair process may however be affected by a number of factors which are outside the control of the repairer. In your case the repairer incurred some difficulty in the sourcing of parts.
It surprises us to learn of your displeasure as a review of our internal communication shows that our Claims team has kept you well abreast of the progress of repairs. However, we pleased to note that our Claims Team has been in contact with the repairer and they have been able to source good quality OEM parts for the repairs of the vehicle.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply13 Feb 2022, 22:44
Official
Dear Innocentia M,
Thank you for taking the time to raise your frustration with us.
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process. The repair process may however be affected by a number of factors which are outside the control of the repairer. In your case the repairer incurred some difficulty in the sourcing of parts.
It surprises us to learn of your displeasure as a review of our internal communication shows that our Claims team has kept you well abreast of the progress of repairs. However, we pleased to note that our Claims Team has been in contact with the repairer and they have been able to source good quality OEM parts for the repairs of the vehicle.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We regret that your expectations regarding the claims process have not been met. Rest assured that we always do all in our power to avoid delays during the repair process. The repair process may however be affected by a number of factors which are outside the control of the repairer. In your case the repairer incurred some difficulty in the sourcing of parts.
It surprises us to learn of your displeasure as a review of our internal communication shows that our Claims team has kept you well abreast of the progress of repairs. However, we pleased to note that our Claims Team has been in contact with the repairer and they have been able to source good quality OEM parts for the repairs of the vehicle.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team