1 reviews | Active since Aug 2025
frustration and disappointed/ lack of service
frustration and disappointed/ lack of service on the 31 July panel beater informed me they have sent them report i was told to wait for 24-72 hours even now or today no one is giving me feedback that time i did my part paid excess of 15K today when i follow up i was informed they need to compare prices and see if they can beat panel beater price like what is that so now they inconveniencing me as a client because they want to save money. not to mention service Thandi is my claims handler lack of service . sending authorization takes forever hence I'm expecting i couldn't go to my appointments because i was under the impression my car will be back by now as to what the panel beater said. they delaying my claim because of comparative quote.
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
Your quote has been approved, and authorization has been given for repairs to start. We understand the inconvenience caused and are committed to ensuring your vehicle is repaired as quickly as possible.
At Prime SA, we pride ourselves on offering value-for-money insurance products and personalised
service to ensure our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
Your quote has been approved, and authorization has been given for repairs to start. We understand the inconvenience caused and are committed to ensuring your vehicle is repaired as quickly as possible.
At Prime SA, we pride ourselves on offering value-for-money insurance products and personalised
service to ensure our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team