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snmemela S
1 reviews | Active since Dec 2016
18 Oct 2019, 13:33
Frustrating and disappointing service
Its been 1 month and 2 weeks since I submitted my claim and i still have not gotten an answer as to whether my claim is being approved or not. You seem to forget that this car is sitting in a storage without moving, so many things could get damaged especially my battery. Now from the disappointing reviews I’ve read, should this happen you wont pay for it. You guys asked for documents and I’ve submitted them within 24 hours of request but when i ask for feedback as to how far my claim is, no one responds. The lady I’ve been dealing with, Madelain, has decided to keep quiet now. Im heavily pregnant with no car at the moment and anything could happen at anytime and PMD is so relaxed about my car. What kind of customer service is this? If you cannot help me then please let me know so that i see what to do instead of this silent treatment im getting. THIS IS VEEY DISAPPOINTING AND FRUSTRATING!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
18 Oct 2019, 13:47Dear Sibonginkosi M
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply18 Oct 2019, 13:47
Official
Dear Sibonginkosi M
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
sS
snmemela S's updateReviewer Update
18 Oct 2019, 13:57I got the below sms yesterday, and still NOTHING has been done, no phone call, no email, no sms :
PMD Complaint CMP***: Dear Ms Memela, thank you for alerting us to your concern, client service is important to us. We acknowledge your complaint which is being validated. Should you wish to contact us, you can reach our Market Conduct Team on ***.
So you guys are going to be investigating my complaint and my car accident claim at the same time??? Please prioritize my accident claim. I’ll follow up again after those two working days should i not get a response by then
PMD Complaint CMP***: Dear Ms Memela, thank you for alerting us to your concern, client service is important to us. We acknowledge your complaint which is being validated. Should you wish to contact us, you can reach our Market Conduct Team on ***.
So you guys are going to be investigating my complaint and my car accident claim at the same time??? Please prioritize my accident claim. I’ll follow up again after those two working days should i not get a response by then
sS
snmemela S's update18 Oct 2019, 13:57
Reviewer Update
I got the below sms yesterday, and still NOTHING has been done, no phone call, no email, no sms :
PMD Complaint CMP***: Dear Ms Memela, thank you for alerting us to your concern, client service is important to us. We acknowledge your complaint which is being validated. Should you wish to contact us, you can reach our Market Conduct Team on ***.
So you guys are going to be investigating my complaint and my car accident claim at the same time??? Please prioritize my accident claim. I’ll follow up again after those two working days should i not get a response by then
PMD Complaint CMP***: Dear Ms Memela, thank you for alerting us to your concern, client service is important to us. We acknowledge your complaint which is being validated. Should you wish to contact us, you can reach our Market Conduct Team on ***.
So you guys are going to be investigating my complaint and my car accident claim at the same time??? Please prioritize my accident claim. I’ll follow up again after those two working days should i not get a response by then
Prime South Africa's replyOfficial
23 Oct 2019, 14:45Dear Sibonginkosi M
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your anxiety to our attention. Please be assured that we persistently strive to settle all valid claims within the shortest possible time.
We understand how difficult it can be without your vehicle. To offer our clients some ease of mind during the validation of a claim, we ensure that the vehicle is stored in a safe place.
Our Market Conduct Team is already reviewing the matter and will continue to work with you until the claim is finalised.
Unlike with many other insurers, PMD offers a reduce to zero excess for comprehensive cover.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply23 Oct 2019, 14:45
Official
Dear Sibonginkosi M
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your anxiety to our attention. Please be assured that we persistently strive to settle all valid claims within the shortest possible time.
We understand how difficult it can be without your vehicle. To offer our clients some ease of mind during the validation of a claim, we ensure that the vehicle is stored in a safe place.
Our Market Conduct Team is already reviewing the matter and will continue to work with you until the claim is finalised.
Unlike with many other insurers, PMD offers a reduce to zero excess for comprehensive cover.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team