SM
Stefan M
1 reviews | Active since Apr 2019
04 Apr 2019, 06:35
Frustrated
It has been 35days since my car was ******, 32 days since the claim was set in motion, 8 days since the assessor handed in his report and still I cannot be given clearance as to when I will recieve my outcome. The worst thing is that I must still pay interest on a vehicle I dont have anymore and the 2nd payment is almost upon me. Really frustrated.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
04 Apr 2019, 07:28 Dear Stefan M, Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 8 April 2019.
Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 8 April 2019.
Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team.
Prime South Africa's reply04 Apr 2019, 07:28
Official
Dear Stefan M, Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 8 April 2019.
Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 8 April 2019.
Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team.
Prime South Africa's replyOfficial
08 Apr 2019, 08:06Dear Stefan M,
Thank you for bringing your discontent to our attention. All client feedback is important to us as we strive to deliver world class client service.
We regret any frustration experienced during the validation of your claim. At PMD we pride ourselves on our professional and thorough claims validation process which ensures the prompt payment of all valid claims.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. However, our Claims Team has confirmed that your claim has been approved and the outcome communicated to you.
You will be pleased to recall that there will be no excess to pay when your claim is settled as PMD guarantees never to charge an excess on ANY claim – not ever.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for bringing your discontent to our attention. All client feedback is important to us as we strive to deliver world class client service.
We regret any frustration experienced during the validation of your claim. At PMD we pride ourselves on our professional and thorough claims validation process which ensures the prompt payment of all valid claims.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. However, our Claims Team has confirmed that your claim has been approved and the outcome communicated to you.
You will be pleased to recall that there will be no excess to pay when your claim is settled as PMD guarantees never to charge an excess on ANY claim – not ever.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply08 Apr 2019, 08:06
Official
Dear Stefan M,
Thank you for bringing your discontent to our attention. All client feedback is important to us as we strive to deliver world class client service.
We regret any frustration experienced during the validation of your claim. At PMD we pride ourselves on our professional and thorough claims validation process which ensures the prompt payment of all valid claims.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. However, our Claims Team has confirmed that your claim has been approved and the outcome communicated to you.
You will be pleased to recall that there will be no excess to pay when your claim is settled as PMD guarantees never to charge an excess on ANY claim – not ever.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for bringing your discontent to our attention. All client feedback is important to us as we strive to deliver world class client service.
We regret any frustration experienced during the validation of your claim. At PMD we pride ourselves on our professional and thorough claims validation process which ensures the prompt payment of all valid claims.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. However, our Claims Team has confirmed that your claim has been approved and the outcome communicated to you.
You will be pleased to recall that there will be no excess to pay when your claim is settled as PMD guarantees never to charge an excess on ANY claim – not ever.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team