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nqobi M

1 reviews | Active since Aug 2021

18 Sept 2021, 07:34

********** really disappointed 😞😔😪

I was in a accident, my car a write off. I was being followed in Joburg going to Soweto by a suspicious car so i decided to try lose them, which led to my accident. Right now after everything i have been through fearing for my life PMD decided to kick me when im down. I am now paying R300k for my BMW. I am very disappointed with PMD they look for every loop hole not to pay my claim. :( They could not find anything wrong with my claim, they checked everything. So they decided to hire someone (independent speed specialist) who incorrectly calculated my speed based on his assumptions, even though it was showing 64km/h on tracker report. Their speed specialist calculated 81km/h. I am very disappointed! What was the point of paying insurance this whole time than when its time to pay they look for and all the loop holes not to pay.

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Replies (2)
Prime South Africa
Prime South Africa's reply18 Sept 2021, 20:39
Official
Dear  Nqobi M,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply21 Sept 2021, 08:15
Official
 Dear Nqobi M, 
 
 Thank you for your feedback. 

At PMD, we understand how trying an accident can be and pride ourselves in promptly paying all valid claims. 

We appreciate that the outcome of your claim was not what you had hoped for. Rest assured that we 

fairly apply our policy terms for the benefit of all of our policyholders and only make decisions on objectively accurate information. 
 
 A review of your matter confirms that your claim was fairly processed. Although trip data is often a quick way to verify the journey of the vehicle before the accident, not all units provide the GPS coordinates or speed in the report. In such cases, where appropriate, further validation may be required.  
 
Our Market Conduct Team will contact you shortly to provide you with detailed feedback regarding the decision. 
 
It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za. 

Assuring you of our continued best endeavours on your behalf. 

Kind regards, 

The PMD Team