MA
Muhamed A
1 reviews | Active since Feb 2022
30 Dec 2022, 11:33
*****
Absolutely disgusting, a client over 7 years, and They cant pay out a hail claim. They me for a receipt for something after 1 year, and then closed my claim. *********, disgusting, pathetic service.
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Replies (2)
Prime South Africa's replyOfficial
30 Dec 2022, 14:35 Dear Muhamed,
Thank you for taking the time to raise this matter with us.
We have located your policy and are happy to confirm feedback regarding the complaint has been provided to you.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and are happy to confirm feedback regarding the complaint has been provided to you.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply30 Dec 2022, 14:35
Official
Dear Muhamed,
Thank you for taking the time to raise this matter with us.
We have located your policy and are happy to confirm feedback regarding the complaint has been provided to you.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and are happy to confirm feedback regarding the complaint has been provided to you.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
04 Jan 2023, 16:31 Dear Muhamed AClient service is extremely important to us and accordingly, your feedback is of great importance.We regret your unease regarding the outcome of the claim.A thorough review of the matter confirmed that we engaged with you on several occasions to obtain the necessary documentation which would have assisted us to validate your claim. Without this, we were unable to proceed with your claim.We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.Assuring you of our continued best endeavours on your behalf.Kind regardsThe PMD Team
Prime South Africa's reply04 Jan 2023, 16:31
Official
Dear Muhamed AClient service is extremely important to us and accordingly, your feedback is of great importance.We regret your unease regarding the outcome of the claim.A thorough review of the matter confirmed that we engaged with you on several occasions to obtain the necessary documentation which would have assisted us to validate your claim. Without this, we were unable to proceed with your claim.We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.Assuring you of our continued best endeavours on your behalf.Kind regardsThe PMD Team