Formal Complaint Against Prime Insurance South Africa

Dear Hello Peter I am writing to express my deep dissatisfaction with the service I received from Prime Insurance South Africa. Earlier this month, I was involved in a motor vehicle accident. To my shock, I was informed of an extremely high excess amount that I would need to pay, despite not being at fault in the incident.

I reached out to Prime Insurance for guidance and support, hoping they would assist me in pursuing a third-party claim from the responsible party. Unfortunately, their response was not only unhelpful but dismissive. Rather than offering assistance, I was left with no choice but to withdraw my claim and pay the repair costs out of my own pocket.

This experience has left me extremely disappointed. Prime Insurance markets itself as a cost-effective and customer-focused provider, but my experience was the opposite. I feel misled and unsupported during a highly stressful time. Their lack of initiative in helping me deal with the other party’s insurance made the entire process even more frustrating.

I expected better from a company that claims to offer the best value. Instead, I received false hope, poor service, and financial burden.

I hope this review will encourage Prime Insurance to reflect on how they handle claims where their clients are not at fault and improve the support they offer going forward