CJ
Chevonne J
1 reviews | Active since Feb 2020
26 May 2026, 15:03
Feels like I’m running in circles
It’s 2026 why are you increasing instead of decreasing customer effort? Today is day 3 of struggling to register and download two apps because somehow you managed to flood my sms inbox with so many SMS’s. I love simplicity and this is just way too much
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
26 May 2026, 15:20Hello Chevonne, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply26 May 2026, 15:20
Official
Hello Chevonne, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
29 May 2026, 15:08Hello Chevonne J
Thank you for sharing your experience with us. We understand how frustrating it can be when insurance feels overly complicated.
At Prime, we strive to offer convenient, accessible support, empowering you to manage your policy quickly and easily through platforms such as our app.
Our records show that our Client Service Team has been trying to contact you since 26 May 2026 to assist with downloading and using the app, but hasn’t been able to reach you. As soon as we connect with you, we’ll gladly help resolve your technical issue.
Our Market Conduct Team has also been alerted and will be in contact with you to provide further clarity.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply29 May 2026, 15:08
Official
Hello Chevonne J
Thank you for sharing your experience with us. We understand how frustrating it can be when insurance feels overly complicated.
At Prime, we strive to offer convenient, accessible support, empowering you to manage your policy quickly and easily through platforms such as our app.
Our records show that our Client Service Team has been trying to contact you since 26 May 2026 to assist with downloading and using the app, but hasn’t been able to reach you. As soon as we connect with you, we’ll gladly help resolve your technical issue.
Our Market Conduct Team has also been alerted and will be in contact with you to provide further clarity.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team