AM
Alton M
1 reviews | Active since Oct 2022
19 Apr 2025, 14:33
Feedback
My cousin did involved in accident using my car, Claim has been launched same day wi with Prime SA, Since lm not yet received feedback back from them, the said l have to wait for 15 days, 15 day is gone no feedback yet
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 Apr 2025, 21:46 Dear Alton, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply19 Apr 2025, 21:46
Official
Dear Alton, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
25 Apr 2025, 06:42Hello Alton,
Thank you for bringing this matter to our attention and sharing your experience with us.
Please note that the events surrounding your accident required extensive validation tasks to ensure a fair and accurate outcome. This process is essential to uphold the integrity of our claims assessments.
We would like to assure you that we have maintained communication with you throughout this process and will continue to keep you updated every five working days.
Our internal complaints team is actively reviewing your claim and will provide you with detailed feedback as soon as possible.
At Prime SA, we are committed to providing personalised and budget-friendly insurance solutions, ensuring our clients feel supported every step of the way.
Kind regards,
The Prime SA Team
Thank you for bringing this matter to our attention and sharing your experience with us.
Please note that the events surrounding your accident required extensive validation tasks to ensure a fair and accurate outcome. This process is essential to uphold the integrity of our claims assessments.
We would like to assure you that we have maintained communication with you throughout this process and will continue to keep you updated every five working days.
Our internal complaints team is actively reviewing your claim and will provide you with detailed feedback as soon as possible.
At Prime SA, we are committed to providing personalised and budget-friendly insurance solutions, ensuring our clients feel supported every step of the way.
Kind regards,
The Prime SA Team
Prime South Africa's reply25 Apr 2025, 06:42
Official
Hello Alton,
Thank you for bringing this matter to our attention and sharing your experience with us.
Please note that the events surrounding your accident required extensive validation tasks to ensure a fair and accurate outcome. This process is essential to uphold the integrity of our claims assessments.
We would like to assure you that we have maintained communication with you throughout this process and will continue to keep you updated every five working days.
Our internal complaints team is actively reviewing your claim and will provide you with detailed feedback as soon as possible.
At Prime SA, we are committed to providing personalised and budget-friendly insurance solutions, ensuring our clients feel supported every step of the way.
Kind regards,
The Prime SA Team
Thank you for bringing this matter to our attention and sharing your experience with us.
Please note that the events surrounding your accident required extensive validation tasks to ensure a fair and accurate outcome. This process is essential to uphold the integrity of our claims assessments.
We would like to assure you that we have maintained communication with you throughout this process and will continue to keep you updated every five working days.
Our internal complaints team is actively reviewing your claim and will provide you with detailed feedback as soon as possible.
At Prime SA, we are committed to providing personalised and budget-friendly insurance solutions, ensuring our clients feel supported every step of the way.
Kind regards,
The Prime SA Team