GG
Gift G
1 reviews | Active since Jan 2024
11 Dec 2024, 09:41
Faulty Mobile App
My wife and I agreed on this insurance last year and we took it, I downloaded the app and after a month or 2 I changes my phone on trying to install the app on my new device I couldn't login, the username or password is incorrect, trying "forgot username" I am required to put her cellphone number but the "send" button is inactive. Their WhatsApp number only handles claims. On Monday I got stuck away from home as my key was malfunctioning and couldn't even get assistance from them for towing the vehicle as the app has not been in use for more than 7 months now as i cannot login with no assistance from PMD.
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Replies (2)GG
Gift G's updateReviewer Update
11 Dec 2024, 11:41I will be waiting thank you
GG
Gift G's update11 Dec 2024, 11:41
Reviewer Update
I will be waiting thank you
Prime South Africa's replyOfficial
17 Dec 2024, 11:24Hello Gift,
Thank you for your post.
We value all feedback as we continuously strive to improve our service.
We regret to learn that your expectations surrounding our Prime APP were not met and our Client Services Team will give you a call to explain to you how the app works. Rest assured that there are alternative ways to contact us if you ever experience a problem with the app. You can contact us via our 24-hour roadside assistance line at ***.
It is most comforting to know that Prime SA has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Kind regards,
The Prime SA Team
Thank you for your post.
We value all feedback as we continuously strive to improve our service.
We regret to learn that your expectations surrounding our Prime APP were not met and our Client Services Team will give you a call to explain to you how the app works. Rest assured that there are alternative ways to contact us if you ever experience a problem with the app. You can contact us via our 24-hour roadside assistance line at ***.
It is most comforting to know that Prime SA has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Kind regards,
The Prime SA Team
Prime South Africa's reply17 Dec 2024, 11:24
Official
Hello Gift,
Thank you for your post.
We value all feedback as we continuously strive to improve our service.
We regret to learn that your expectations surrounding our Prime APP were not met and our Client Services Team will give you a call to explain to you how the app works. Rest assured that there are alternative ways to contact us if you ever experience a problem with the app. You can contact us via our 24-hour roadside assistance line at ***.
It is most comforting to know that Prime SA has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Kind regards,
The Prime SA Team
Thank you for your post.
We value all feedback as we continuously strive to improve our service.
We regret to learn that your expectations surrounding our Prime APP were not met and our Client Services Team will give you a call to explain to you how the app works. Rest assured that there are alternative ways to contact us if you ever experience a problem with the app. You can contact us via our 24-hour roadside assistance line at ***.
It is most comforting to know that Prime SA has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Kind regards,
The Prime SA Team