False service
<p>Was told after paying additional 750 on insurance i will obtain immediate cover.</p> <p>After i did and had a run off car scratch at mall now pmd claims there is a 3 months waiting period for that.</p> <p>The immediate cover is for other services.</p> <p> </p> <p>Then why charge for additioal 750 under false explanation.</p>
Hello Lerato-Jele,
We sincerely appreciate the time you have taken to bring your concern to our attention.
A thorough review of your telephonic conversation at inception of the policy confirmed that our tele-assistant did a credible job in explaining the full policy terms and conditions to you. Moreover, complete policy documentation which includes summaries, examples and clear commencement of cover provisions were received by you shortly after.
In order to clarify any confusion which may still exist and to accelerate the resolution of this matter, we have requested that a member of our specialised Client Representation team contact you to further explain our position.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Hello Lerato-Jele,
We sincerely appreciate the time you have taken to bring your concern to our attention.
A thorough review of your telephonic conversation at inception of the policy confirmed that our tele-assistant did a credible job in explaining the full policy terms and conditions to you. Moreover, complete policy documentation which includes summaries, examples and clear commencement of cover provisions were received by you shortly after.
In order to clarify any confusion which may still exist and to accelerate the resolution of this matter, we have requested that a member of our specialised Client Representation team contact you to further explain our position.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team