1 reviews | Active since Dec 2018
False and misleading information on Website
I just called *** now at 12:17 to process a claim after coming out of a shopping complex and discovering that my car has been vandalised, spoke to Khayisile who then advised me that I need to call on Monday to process a claim and that she can’t assist me. When asked if there’s anything else I need to do from my end until then she advised only to take pictures which I did. Since I could not wait for Monday and I explored other avenues to process a claim, I then came across a claims e-mail address ‘***.’ on their website which is classified as Motor Vehicle Accident Claims contact on their website. To my surprise the e-mail I sent came back undelivered with the message ‘***. Remote server returned '550 5.1.3 STOREDRV.Submit; invalid recipient address'. If this e-mail address is not functional then why is it still up on your website?
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We appreciate the time you have taken to raise your concerns.
Client service is extremely important to us and your feedback is of great importance.
While our roadside assistance is available 24-hours a day and 7 days a week, our claims administration team is only available weekdays during business hours. We are however delighted to inform you that your claim was registered on the same day you reported the incident to us over the weekend. Remember, you can register a claim at any time on our mobile app.
Our market conduct team will be in contact with you to give you more information on this matter.
You will be pleased to note that at PMD we have 24 hour roadside assistance to ensure that you are never left stranded.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We appreciate the time you have taken to raise your concerns.
Client service is extremely important to us and your feedback is of great importance.
While our roadside assistance is available 24-hours a day and 7 days a week, our claims administration team is only available weekdays during business hours. We are however delighted to inform you that your claim was registered on the same day you reported the incident to us over the weekend. Remember, you can register a claim at any time on our mobile app.
Our market conduct team will be in contact with you to give you more information on this matter.
You will be pleased to note that at PMD we have 24 hour roadside assistance to ensure that you are never left stranded.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team