TM
Thembela M

1 reviews | Active since Mar 2009

23 Oct 2015, 15:05

False advertising ever!

We've joined Prime Meridian last year Nov. Now I was involved in an accident and after 2 weeks after I've submitted my claim they told me that they will write off and take the car and give me the premiums that I've paid which is R5000. I've asked them why are they going to take the car because I mean the money that they going to give it to me it's not even the value of my car. They told me that they are not comprehensive insurance & that is the way they are going to do it. I mean the value of my car is around R18 000 and they want to give me only R5000. What can I do with R5000. <br> I mean they can give me that R5000 to fix my car and I will pay whatever is the difference for the repairs. I don't know what is so difficult with that.<br> They said another option is to withdrawn the claim. I mean if this is the way they work with people they are ripping them off because and the end of the day they are the one scoring. What about their customers that they thought they are insured ? So all in all I will walk out away with R5000 and loose R13000 because they are going to sell my car with more than R5000 that they are going to give it me. I am so dissapointed with them<br> <br>

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Replies (1)
Prime South Africa
Prime South Africa's reply29 Oct 2015, 09:40
Official
Hello thembie,

We sincerely appreciate the time you have taken to bring your concern to our attention and agree that this is most unusual indeed.

As you are aware, Albert from our claims team has been in contact with you and apologised for the incorrect information which was provided to you, moreover your claim has now been reinstated for investigation.

Nonetheless we are sure you will be relieved to be keeping your vehicle and we can offer further assurance that whilst you are insured with us you will received fixed premiums for life.

Assuring you of our continued best endeavours.

Kind regards,
The PMD Team