1 reviews | Active since Feb 2010
false advertising and worst service
i purchased a policy with you, and paid every month, when it came time for me to lay a claim, as my wife had an accident. i did everything that was asked by your call centre. and then was advised that an agent will call my wife and then confirm with me, upon which the claim will be completed. 3 months later, i am still waiting and tired of calling. I stopped paying my policy, and then suddenly i get a call from you asking about why i didnt pay, as i advised i stopped so you will call. Was assured that they will have this sorted out and have all in order asap, please can i pay my premium. i have not paid as of yet, as like i thought still no one has called me yet. i get told if i dont pay by the 9th i will loose all the monies i paid. yet there is no lose to your actions. Your company is ******* and promote false advertising. i want all my money back.
This is an unusual occurrence indeed! Thank you for bringing it to our attention.
All our conversations are recorded and available on request. Through our investigation of your concern it seems that this can be attributed to a simple miscommunication, since you had indicated that you would call back to register your claim at a more convenient time.
Nonetheless our Claims Servicing team has certainly made an effort to attempt to assist you.
Assuring you of continued best endeavours.
Kind regards,
The PMD Team
This is an unusual occurrence indeed! Thank you for bringing it to our attention.
All our conversations are recorded and available on request. Through our investigation of your concern it seems that this can be attributed to a simple miscommunication, since you had indicated that you would call back to register your claim at a more convenient time.
Nonetheless our Claims Servicing team has certainly made an effort to attempt to assist you.
Assuring you of continued best endeavours.
Kind regards,
The PMD Team