Failing to corporate on what the client wats

Unhappy customer,had my car bumped did a claim with prime S.A,I requested that I want to take the car to my own panelbeater and deal with them.myself requested that the money be transferred into my account so I can be able to do everything with my panelbeater which was not a problem when I joined the insurance I asked about it and they said yes cash back you can receive and fix your car now that it just be done they telling me stories they authorize with the panelbeater before contacting me to.let me know if they should.proceed with calling the panelbeater or how I would like the process to proceed.. honestly am unhappy and I will cancel it... I do not miss any payments with them now it's difficult for them to pay the way I wamt