TM
Tumi M
1 reviews | Active since Aug 2014
09 Jul 2021, 21:10
Extremely unhappy with the PMD claims process
I regret moving to PMD, it's day 10 & my claim is still not finalized after sending pictures & all the supporting documents.. I'm so frustrated ?.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
09 Jul 2021, 21:40Dear Tumi M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply09 Jul 2021, 21:40
Official
Dear Tumi M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
15 Jul 2021, 07:51Dear Tumi M,
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. We are pleased to confirm that your claim was approved within the preferred turnaround time and one of our friendly Claim Service staff have already contacted you with the good news.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply15 Jul 2021, 07:51
Official
Dear Tumi M,
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. We are pleased to confirm that your claim was approved within the preferred turnaround time and one of our friendly Claim Service staff have already contacted you with the good news.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team