1 reviews | Active since Apr 2012
Extremely UNDERWHELMING Service & Experience!
To say I am more than disappointed is an understatement! I had a MVA on 14 May 2023, spoke to a consultant and officially lodged the claim 15 May 2023 and submitted all documents via email on the 17 May 2023.
I was informed that the outcome on the claim would be given to me within 10 - 15 working days. As a part of my insurance plan, I have the 30 day car hire option. I received the rental vehicle on the 16 May 2023.
It has taken PMD 22 working days to give me feedback on the outcome of my claim, feedback received 13 June 2023.
I am now left in a position of not having a vehicle to use as the rental vehicle has to be returned on the 15 June 2023.
PMD cannot tell me when I can expect my car to be repaired and returned back to me in working condition.
I was referred to this insurance house as I was told that their service is exceptional, if this is the level of hospitality grade customer experience, I would loath to see what the experience is like when ***** are dropped.
I am so incredibly disappointed. Worst experience ever!
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
It is standard practice for us to aim to reach an outcome in all claims within 15 working days, this is by no means a rigid undertaking as each claim is different. In some cases, a claim can be settled in far less time. In others, additional investigative work may be required, or external delays beyond our control may result in a longer evaluation period.
We submit that there has been a delay with regards to the assessment in order to quantify the damages claimed for thus this had affected the standard time of reaching an outcome.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
It is standard practice for us to aim to reach an outcome in all claims within 15 working days, this is by no means a rigid undertaking as each claim is different. In some cases, a claim can be settled in far less time. In others, additional investigative work may be required, or external delays beyond our control may result in a longer evaluation period.
We submit that there has been a delay with regards to the assessment in order to quantify the damages claimed for thus this had affected the standard time of reaching an outcome.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team