SM
Stella M
1 reviews | Active since May 2016
28 Jan 2020, 17:02
Extremely pathetic service!!!!!
This company is honestly the most pathetic insurance company in SA. I have requested a call back via the app no less than 3 times. One person called back and i didnt have my new bank details on hand but they promised to call back 13 Jan. Nothing happened. Naturally the bank details werent changed and the debit order didnt go through, but now PMD is quick to message and say the debit order failed and i wont have cover as of 9 Feb. Is it too hard for someone to just call me back and get the new bank details????
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Replies (2)
Prime South Africa's replyOfficial
29 Jan 2020, 16:32 Dear Stella,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply29 Jan 2020, 16:32
Official
Dear Stella,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
31 Jan 2020, 11:35Dear Stella,
We appreciate the time you have taken to bring your experience to our attention and wish to reassure you that your feedback is important to us.
Your enquiry has been escalated to the Market Conduct Team who has confirmed that you have already been contacted and the matter resolved to your satisfaction.
Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums for clients who have claim free policies?
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply31 Jan 2020, 11:35
Official
Dear Stella,
We appreciate the time you have taken to bring your experience to our attention and wish to reassure you that your feedback is important to us.
Your enquiry has been escalated to the Market Conduct Team who has confirmed that you have already been contacted and the matter resolved to your satisfaction.
Isn’t it pleasing to know that unlike with most other insurers, PMD guarantees never to increase premiums for clients who have claim free policies?
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team