PP
Pranesh P
1 reviews | Active since Dec 2020
05 Dec 2020, 06:59
Extremely frustrating pmd
I have been involved in a accident almost 4 weeks ago, nothing of my fault. I logged a claim and initially I had a call or two regarding what exactly happened as if it was my fault. Up to now Im calling pmd and the panelbeater on a daily basis to find out the status of the claim. I'm battling without a car, and pmd just takes forever to respond. There process is extremely bad and unacceptable when it comes to approving quotes
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
05 Dec 2020, 19:21 Dear Pranesh P,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply05 Dec 2020, 19:21
Official
Dear Pranesh P,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
08 Dec 2020, 18:18Dear Pranesh P,
Thank you for alerting us to your dissatisfaction.
We wish to assure you that client service is of paramount importance to us. As such, we have processes in place to ensure that our policyholders are provided with regular updates until the finalisation of their claims.
All external assessments performed by repairers are reviewed by the internal Assessing Team to ensure that we apply a professional, consistent and accurate standard when assessing the damage to our clients’ vehicles. Please be advised that we do everything in our power to ensure that repairs are finalised within the shortest time possible.
Our Market Conduct Team will be in contact with you to provide you with further clarity regarding your claim.
It will no doubt interest you to know that PMD offers fixed premiums on all claim free policies!
Kind regards, The PMD Team
Thank you for alerting us to your dissatisfaction.
We wish to assure you that client service is of paramount importance to us. As such, we have processes in place to ensure that our policyholders are provided with regular updates until the finalisation of their claims.
All external assessments performed by repairers are reviewed by the internal Assessing Team to ensure that we apply a professional, consistent and accurate standard when assessing the damage to our clients’ vehicles. Please be advised that we do everything in our power to ensure that repairs are finalised within the shortest time possible.
Our Market Conduct Team will be in contact with you to provide you with further clarity regarding your claim.
It will no doubt interest you to know that PMD offers fixed premiums on all claim free policies!
Kind regards, The PMD Team
Prime South Africa's reply08 Dec 2020, 18:18
Official
Dear Pranesh P,
Thank you for alerting us to your dissatisfaction.
We wish to assure you that client service is of paramount importance to us. As such, we have processes in place to ensure that our policyholders are provided with regular updates until the finalisation of their claims.
All external assessments performed by repairers are reviewed by the internal Assessing Team to ensure that we apply a professional, consistent and accurate standard when assessing the damage to our clients’ vehicles. Please be advised that we do everything in our power to ensure that repairs are finalised within the shortest time possible.
Our Market Conduct Team will be in contact with you to provide you with further clarity regarding your claim.
It will no doubt interest you to know that PMD offers fixed premiums on all claim free policies!
Kind regards, The PMD Team
Thank you for alerting us to your dissatisfaction.
We wish to assure you that client service is of paramount importance to us. As such, we have processes in place to ensure that our policyholders are provided with regular updates until the finalisation of their claims.
All external assessments performed by repairers are reviewed by the internal Assessing Team to ensure that we apply a professional, consistent and accurate standard when assessing the damage to our clients’ vehicles. Please be advised that we do everything in our power to ensure that repairs are finalised within the shortest time possible.
Our Market Conduct Team will be in contact with you to provide you with further clarity regarding your claim.
It will no doubt interest you to know that PMD offers fixed premiums on all claim free policies!
Kind regards, The PMD Team