Extremely Disappointed with Prime Direct Claims Department

Extremely poor claims experience. There is absolutely no proactive communication from Prime Direct. I constantly have to call and follow up just to find out what is happening with my claim. No updates, no progress communication, no reassurance l; just silence unless I make contact first.

A customer should not have to continuously chase their insurer for basic feedback. The lack of communication and ownership has made an already stressful situation even more frustrating. Very disappointing service.

An accident is stressful enough without your insurer adding to the frustration. I don’t expect miracles but I do expect communication, accountability and basic customer service. If there are delays, simply communicate them.

After paying such a substantial excess, being met with silence is unacceptable. Very disappointing, Prime Direct.