tT
tholakele T

1 reviews | Active since Aug 2017

01 Aug 2017, 11:18

Extremely Bad service unwilling to help, laying Not sure if they will Hedley big claim in future

<p>Window crack..</p> <p>Extremely Bad service unwilling to help I think the are laying to</p> <p>For 4 weeks, I have been waiting for my insurance to solve my window claim and I still waiting. every time I call, I am told I must wait for 48hr someone one will the last time I was told, I did not sent the photos which I did send and received a call from them to confirming the receipt and that I must wait for 48hr I’m still waiting</p> <p> </p> <p>To day was even worse both consultant were not help full Ntabiseng and crisen or krison who claims to the one dealing my claim was even acting pretending like he cant hear me the line was braking. yhoooooo.CL ********** 69</p> <p> </p> <p> </p>

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Replies (1)
Prime South Africa
Prime South Africa's reply03 Aug 2017, 16:10
Official

Hello Siphoka1zi,

We would like to express our deepest regret for any inconvenience caused by this unusual occurrence.

It is particularly troubling as client service is especially important to us.

Our Claims Department has however confirmed that the validation of your claim has been finalised and has been submitted for final decision. One of our consultants will be in contact with you shortly to provide you with the final outcome of your claim.

Assuring you of our best continued endeavours on your behalf.

Kind regards,

The PMD Team