GJ
Gert J
1 reviews | Active since Jun 2015
17 Feb 2025, 09:42
Extremely bad claims service
My vehicle was ****** on 08/01/2025. It is now 6 weeks later and the claim has not yet been resolved. They have had the CCTV footage of the theft for more than 4 weeks now but yet no resolve. This is an extremely bad reflection on them (Prime SA) as well as their underwriter Santam. I have been in the insurance industry for more than 34 years (also placing business with Santam) and have never experienced such bad service. They have been taking my premium for more than 5+ years on various vehicles I placed with them but when it comes to claims they fall flat. Think twice before you place your prized assets with them on cover.
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Gert J's updateReviewer Update
18 Feb 2025, 06:26Yesterday (17/02/2025) I was promised a call from a senior claims manager to discuss my claim - I am still waiting. the service levels of Prime SA has dropped to new lows. I also requested a call back from their CEO but I believe this will simply never happen. I have given my full co-operation since day 1 with this claim, already met with their investigator and was promised feedback soonest.............they obviously do not put a timeline on the word SOONEST. Simple claim like this could have been resolved in three to four weeks tops. They are trying all kinds of avenues to get out of this claim, a practice unfortunately adopted by so many brokers/insurers.
GJ
Gert J's update18 Feb 2025, 06:26
Reviewer Update
Yesterday (17/02/2025) I was promised a call from a senior claims manager to discuss my claim - I am still waiting. the service levels of Prime SA has dropped to new lows. I also requested a call back from their CEO but I believe this will simply never happen. I have given my full co-operation since day 1 with this claim, already met with their investigator and was promised feedback soonest.............they obviously do not put a timeline on the word SOONEST. Simple claim like this could have been resolved in three to four weeks tops. They are trying all kinds of avenues to get out of this claim, a practice unfortunately adopted by so many brokers/insurers.