DE
Darian E

1 reviews | Active since Mar 2017

22 Mar 2017, 11:00

Extreme Bad Service

<p>PMD insurance is the worse insurance ever I put through a claim many months ago never missed a premuim all panel beaters i've been referred from PMD refused to have any business with PMD due to their lack of service and much more, so i manage to fix my car out of my own pocket eventually so i have advised them that i did provided them with all information where possible...BASICALLY PAID ALL PREMUIMS ON TIME FOR NOTHING MORE LIKE PAID FOR SOMETHING I DIDNT USE!!!!! WORSE INSURANCE EVER IN THE MARKET!</p>

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Replies (1)
Prime South Africa
Prime South Africa's reply24 Mar 2017, 11:42
Official

Hello Dayday,

Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.

Our records show that a significant delay is as a result of our inability to obtain the requested information and completed documentation from you.

As you know the circumstances of your loss were very unusual. As a result your claim required an in-depth assessment, including the documents requested, as they contain valuable information which will assist us to validate your claim.

As soon as this information is made available to us we will be able to finalise your claim.

We appreciate your understanding and patience in this regard.

Kind regards,

The PMD Team