Extemly long claim process

 Dear Corne C,  Thank you for your post. Client satisfaction is extremely important to us and we appreciate your feedback  At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.  Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. On occasions where the initial information received is incomplete or ambiguous, it may mean that further clarification might be requested. However, we are pleased to note that you have been well informed throughout the process and can confirm the claim is in its final stages.  Our Claims Team has also confirmed that they will continue to keep you up to date with regard to the progress of your claim.   You no doubt remember that, unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.  Assuring you of our continued best endeavours on your behalf.  Kind regards,  The PMD Team