Exceptional Customer service from Nokuthula Mpofo

Had the most amazing experience with Prime’s customer service! Spoke to Nokuthula Mpofo from retentions department and explained my policy sentence by sentence with no rush and I learned so much. I realised we as clients don’t read the fine prints, we don’t understand how insurance world works and we get shocked when we are told what we are/not covered for. I understand my policy, I know what I’m covered for and after being played by many insurers I am confident with my choice with Prime!