OA
Omotayo A
1 reviews | Active since Dec 2024
28 Feb 2025, 09:03
Everything changed when it was time to claim
Excellent service from staff and prompt roadside assistance when I had an accident. Gave all the required information and documents required as requested. However, my claim was denied because I could not provide a letter from the agency that issued my license in my home country (a letter that was not a requirement when I register for the insurance policy) the same license that I used to register for the insurance. A license that on several occasion has been checked by traffic police and was verified by the police on the scene. I don’t think Prime SA would be my preferred insurance in the future.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
28 Feb 2025, 10:37 Dear Omotayo, we are truly sorry for the issues you have faced. We take your complaint seriously and will acknowledge it within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply28 Feb 2025, 10:37
Official
Dear Omotayo, we are truly sorry for the issues you have faced. We take your complaint seriously and will acknowledge it within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
05 Mar 2025, 12:02Hello Omotayo A,
Thank you for sharing your experience with us. We are pleased to hear that you were satisfied with the service provided by our team and the prompt roadside assistance during your accident. Providing reliable support during challenging times is a priority for us at Prime.
We are, however, truly sorry to hear about your dissatisfaction with the outcome of your claim. We understand how frustrating it must have been to face this situation, especially after providing the required documents and information.
To clarify, our claims process follows the guidelines in your policy document. Sometimes, we may need extra documents to check specific information, like the validity of a foreign driver's license.
Our Market Conduct Department will reach out to you soon with more details about your claim.
At Prime, we aim to reward safe driving and loyalty through our unique reducing excess feature. This means that the longer you go without claiming, the less excess you’ll need to pay, eventually reducing to zero over 36 months.
Kind regards,
The Prime SA team
Thank you for sharing your experience with us. We are pleased to hear that you were satisfied with the service provided by our team and the prompt roadside assistance during your accident. Providing reliable support during challenging times is a priority for us at Prime.
We are, however, truly sorry to hear about your dissatisfaction with the outcome of your claim. We understand how frustrating it must have been to face this situation, especially after providing the required documents and information.
To clarify, our claims process follows the guidelines in your policy document. Sometimes, we may need extra documents to check specific information, like the validity of a foreign driver's license.
Our Market Conduct Department will reach out to you soon with more details about your claim.
At Prime, we aim to reward safe driving and loyalty through our unique reducing excess feature. This means that the longer you go without claiming, the less excess you’ll need to pay, eventually reducing to zero over 36 months.
Kind regards,
The Prime SA team
Prime South Africa's reply05 Mar 2025, 12:02
Official
Hello Omotayo A,
Thank you for sharing your experience with us. We are pleased to hear that you were satisfied with the service provided by our team and the prompt roadside assistance during your accident. Providing reliable support during challenging times is a priority for us at Prime.
We are, however, truly sorry to hear about your dissatisfaction with the outcome of your claim. We understand how frustrating it must have been to face this situation, especially after providing the required documents and information.
To clarify, our claims process follows the guidelines in your policy document. Sometimes, we may need extra documents to check specific information, like the validity of a foreign driver's license.
Our Market Conduct Department will reach out to you soon with more details about your claim.
At Prime, we aim to reward safe driving and loyalty through our unique reducing excess feature. This means that the longer you go without claiming, the less excess you’ll need to pay, eventually reducing to zero over 36 months.
Kind regards,
The Prime SA team
Thank you for sharing your experience with us. We are pleased to hear that you were satisfied with the service provided by our team and the prompt roadside assistance during your accident. Providing reliable support during challenging times is a priority for us at Prime.
We are, however, truly sorry to hear about your dissatisfaction with the outcome of your claim. We understand how frustrating it must have been to face this situation, especially after providing the required documents and information.
To clarify, our claims process follows the guidelines in your policy document. Sometimes, we may need extra documents to check specific information, like the validity of a foreign driver's license.
Our Market Conduct Department will reach out to you soon with more details about your claim.
At Prime, we aim to reward safe driving and loyalty through our unique reducing excess feature. This means that the longer you go without claiming, the less excess you’ll need to pay, eventually reducing to zero over 36 months.
Kind regards,
The Prime SA team