cC
cynthia C
1 reviews | Active since Dec 2015
26 Aug 2021, 13:52
epic fail
I have been having serious issues with PMD. I have been paying my account monthly without fail but im told i have not been paying since March.
I sent all proof of payment and since the 25.08.2021 i was told they will call me call back but nobody has done that.
I want to cancel this policy and i want all my money back they i paid this year.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
26 Aug 2021, 13:59Dear Cynthia C,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply26 Aug 2021, 13:59
Official
Dear Cynthia C,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
30 Aug 2021, 18:38Dear Cynthia D,
Thank you for raising your query. We truly value all feedback from our policyholders.
It is essential to ensure that the correct reference is used when making cash payments on policies. This assists us in locating and allocating the payment without delay. We make sure that SMS reminders are sent out to policyholders with the correct details for cash payments.
Our dedicated Client Services Team has confirmed that they have been in contact with you and your matter has been resolved to your satisfaction. We are delighted to have been able to assist you swiftly as client service is very important to us.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products with greater benefits and limited exclusions to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za. Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply30 Aug 2021, 18:38
Official
Dear Cynthia D,
Thank you for raising your query. We truly value all feedback from our policyholders.
It is essential to ensure that the correct reference is used when making cash payments on policies. This assists us in locating and allocating the payment without delay. We make sure that SMS reminders are sent out to policyholders with the correct details for cash payments.
Our dedicated Client Services Team has confirmed that they have been in contact with you and your matter has been resolved to your satisfaction. We are delighted to have been able to assist you swiftly as client service is very important to us.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products with greater benefits and limited exclusions to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za. Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team