KH
Katlego H
1 reviews | Active since Nov 2015
24 Oct 2025, 05:28
Empty promises
Claimed for Rim and Tyre since last week and claimed was finalised last week Friday and today is another Friday claimed hasn’t been finalised CL***.
Frustrating part is no one is communicating, had a call with a lady yesterday saying i was approved for R3k and my quote said R2,9k which was a special that i got until the 25th they were adjusting and final what what will be give
Been waiting and the special expires tomorrow, so when the adjustment comes i must then call and get a new quote since the special will be finished on the 25th? I am so frustrating.
If it’s not this then there’s something else? what needs to be done now?
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
24 Oct 2025, 07:18Hello Katlego , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply24 Oct 2025, 07:18
Official
Hello Katlego , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
KH
Katlego H's updateReviewer Update
27 Oct 2025, 13:58Hello
Any update cause i have been waiting, on my claim to be paid?
Any update cause i have been waiting, on my claim to be paid?
KH
Katlego H's update27 Oct 2025, 13:58
Reviewer Update
Hello
Any update cause i have been waiting, on my claim to be paid?
Any update cause i have been waiting, on my claim to be paid?
Prime South Africa's replyOfficial
30 Oct 2025, 10:23Hello Katlego H,
Thank you for your post.
At Prime, we are committed to ensuring a smooth and efficient claims process for all our clients. We regret that your experience did not meet these expectations and truly appreciate your feedback as it helps us improve our service and processes.
We are pleased to note that payment has since been made and the matter resolved. Our Market Conduct Team has also conducted a detailed investigation and will provide you with feedback shortly.
With Prime, you can choose a Tyre and Rim Benefit plan that suits your needs, with cover options ranging up to R11,400 annually - because your safety deserves flexibility and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply30 Oct 2025, 10:23
Official
Hello Katlego H,
Thank you for your post.
At Prime, we are committed to ensuring a smooth and efficient claims process for all our clients. We regret that your experience did not meet these expectations and truly appreciate your feedback as it helps us improve our service and processes.
We are pleased to note that payment has since been made and the matter resolved. Our Market Conduct Team has also conducted a detailed investigation and will provide you with feedback shortly.
With Prime, you can choose a Tyre and Rim Benefit plan that suits your needs, with cover options ranging up to R11,400 annually - because your safety deserves flexibility and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team