1 reviews | Active since Apr 2024
Draining and Exhausting claim process
My experience when claiming was draining and exhausting. I claimed on the 4th of March 2024. To this day I have not had a payout although my claim was successful. There is no sense of priority as everyone in each department needs to be reminded of what they need to do. First I had to call to remind them that turn around time was overdue and they still told me that they are still waiting for a video of what happened from a third party's insurance, but no one updated me that they are still busy. I had to call and find out. Still waiting for their courier company to fetch the required documents to process the payment. I still had to call to let them know that no one has called to collect the documents. They just added to my trauma and pain.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post.
We truly value all feedback from our policyholders as client service is important to us.
As you are aware, in order to make payment on approved claims, we require certain documentation to be in place. This is standard industry practice to ensure no parties are prejudiced in the payment of claims.
Our Claims Department has confirmed that we have received the required documents and payment has been made.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regardsThe Prime Team
Thank you for your post.
We truly value all feedback from our policyholders as client service is important to us.
As you are aware, in order to make payment on approved claims, we require certain documentation to be in place. This is standard industry practice to ensure no parties are prejudiced in the payment of claims.
Our Claims Department has confirmed that we have received the required documents and payment has been made.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regardsThe Prime Team