sM
shokoane M
1 reviews | Active since Nov 2014
05 Nov 2020, 13:33
doubling the excess amount
I changed my previous insurance to PMD because I was promised a low excess, but now the policy has been amended without permission and an excess increased to more than double. I am looking for another insurance company, I can not deal with such unprofessionalism
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
05 Nov 2020, 14:41Dear Shokoane,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply05 Nov 2020, 14:41
Official
Dear Shokoane,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
09 Nov 2020, 11:42Dear Shokoane,
Thank you for raising this matter with us - we value all feedback that we receive from our policyholders as we strive to offer world-class service to our clients.
After careful evaluation of our comprehensive product, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
With PMD, if any of the other excess amounts listed on your policy schedule apply, then they will replace your basic excess and not add to it. This gives you financial cer*****y and peace of mind when claiming.
Please consult your revised policy terms and conditions for more information on these and other exciting improvements.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising this matter with us - we value all feedback that we receive from our policyholders as we strive to offer world-class service to our clients.
After careful evaluation of our comprehensive product, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
With PMD, if any of the other excess amounts listed on your policy schedule apply, then they will replace your basic excess and not add to it. This gives you financial cer*****y and peace of mind when claiming.
Please consult your revised policy terms and conditions for more information on these and other exciting improvements.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply09 Nov 2020, 11:42
Official
Dear Shokoane,
Thank you for raising this matter with us - we value all feedback that we receive from our policyholders as we strive to offer world-class service to our clients.
After careful evaluation of our comprehensive product, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
With PMD, if any of the other excess amounts listed on your policy schedule apply, then they will replace your basic excess and not add to it. This gives you financial cer*****y and peace of mind when claiming.
Please consult your revised policy terms and conditions for more information on these and other exciting improvements.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising this matter with us - we value all feedback that we receive from our policyholders as we strive to offer world-class service to our clients.
After careful evaluation of our comprehensive product, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
With PMD, if any of the other excess amounts listed on your policy schedule apply, then they will replace your basic excess and not add to it. This gives you financial cer*****y and peace of mind when claiming.
Please consult your revised policy terms and conditions for more information on these and other exciting improvements.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team