nM
ntuthuzelo M
1 reviews | Active since Dec 2017
06 Aug 2020, 11:48
DON'T PAY CLAIMS WHEN APPROVED
About a year ago I claimed from my insurance pmd at that time. I fixed my the car by myself I paid all the cost my claim was approved pmd was supposed to pay R20000 till today they haven't paid my money I sent them all the documents they wanted but till today nothing prudence washandling my claim when I sent her a mail she forwarded it to Gugu who just ignored it no reply nothing. So am writhing this review to warn you guys if you want a peace of mind don't take pmd as your insurer
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Replies (2)
Prime South Africa's replyOfficial
06 Aug 2020, 13:36Dear ntuthuzelo M,
Thank you for your post. Client service is important to us.
We have located your policy and will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Teams
Thank you for your post. Client service is important to us.
We have located your policy and will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Teams
Prime South Africa's reply06 Aug 2020, 13:36
Official
Dear ntuthuzelo M,
Thank you for your post. Client service is important to us.
We have located your policy and will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Teams
Thank you for your post. Client service is important to us.
We have located your policy and will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Teams
Prime South Africa's replyOfficial
07 Aug 2020, 16:13Dear ntuthuzelo M, We thank you for taking the time to bring your unhappiness to our attention. Our aim is to provide world-class service to our policyholders during every interaction. A review confirmed that you had already started to repair the vehicle before your claim was approved. Despite this unauthorised repair, we requested certain proof of repairs from you in order to reimburse you the costs. However, the submission of all requested information is essential to ensure delays are avoided. Our Market Conduct Department will be in contact with you and provide you with further detail. We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team
Prime South Africa's reply07 Aug 2020, 16:13
Official
Dear ntuthuzelo M, We thank you for taking the time to bring your unhappiness to our attention. Our aim is to provide world-class service to our policyholders during every interaction. A review confirmed that you had already started to repair the vehicle before your claim was approved. Despite this unauthorised repair, we requested certain proof of repairs from you in order to reimburse you the costs. However, the submission of all requested information is essential to ensure delays are avoided. Our Market Conduct Department will be in contact with you and provide you with further detail. We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team