PM
Priscilla M
1 reviews | Active since Nov 2023
19 Aug 2026, 13:38
dont let the quick turnaround time for queries fool you into thinking that's how is going to be when you really need them
I RECEIVED GREAT SERVICE WHEN I HAD QUERIES UNTIL I HAD A CLAIM. No feedback or updates after i put in my claim and all of a sudden all the friendly consultants have vanished
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 Aug 2026, 14:36Hello Priscilla, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply19 Aug 2026, 14:36
Official
Hello Priscilla, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
24 Aug 2026, 17:46Hello Priscilla kelebogile M,
Thank you for taking the me to share your experience. We understand how disappointing it can feel when the level of communication during a claim does not match the service you received before, especially when you are relying on us most.
At Prime SA, we are committed to a fair, transparent and well-communicated claims process. This includes clear expectations around timelines, ongoing updates as your claim progresses, and treating every client with consistency and respect throughout.
According to our records, the claim was only lodged on 17 August 2026 and still remains within our standard turn-around time of 5 to 10 working days. A detailed claim interview was conducted with you on 20 August 2026, and you can expect an outcome on your claim within this week or early next week. That said, we appreciate that the communication may not have felt clear or reassuring from your perspective, and we will ensure that you receive proactive updates as the validation continues so that you always know what stage your claim is in and what will happen next.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help, on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the me to share your experience. We understand how disappointing it can feel when the level of communication during a claim does not match the service you received before, especially when you are relying on us most.
At Prime SA, we are committed to a fair, transparent and well-communicated claims process. This includes clear expectations around timelines, ongoing updates as your claim progresses, and treating every client with consistency and respect throughout.
According to our records, the claim was only lodged on 17 August 2026 and still remains within our standard turn-around time of 5 to 10 working days. A detailed claim interview was conducted with you on 20 August 2026, and you can expect an outcome on your claim within this week or early next week. That said, we appreciate that the communication may not have felt clear or reassuring from your perspective, and we will ensure that you receive proactive updates as the validation continues so that you always know what stage your claim is in and what will happen next.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help, on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply24 Aug 2026, 17:46
Official
Hello Priscilla kelebogile M,
Thank you for taking the me to share your experience. We understand how disappointing it can feel when the level of communication during a claim does not match the service you received before, especially when you are relying on us most.
At Prime SA, we are committed to a fair, transparent and well-communicated claims process. This includes clear expectations around timelines, ongoing updates as your claim progresses, and treating every client with consistency and respect throughout.
According to our records, the claim was only lodged on 17 August 2026 and still remains within our standard turn-around time of 5 to 10 working days. A detailed claim interview was conducted with you on 20 August 2026, and you can expect an outcome on your claim within this week or early next week. That said, we appreciate that the communication may not have felt clear or reassuring from your perspective, and we will ensure that you receive proactive updates as the validation continues so that you always know what stage your claim is in and what will happen next.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help, on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the me to share your experience. We understand how disappointing it can feel when the level of communication during a claim does not match the service you received before, especially when you are relying on us most.
At Prime SA, we are committed to a fair, transparent and well-communicated claims process. This includes clear expectations around timelines, ongoing updates as your claim progresses, and treating every client with consistency and respect throughout.
According to our records, the claim was only lodged on 17 August 2026 and still remains within our standard turn-around time of 5 to 10 working days. A detailed claim interview was conducted with you on 20 August 2026, and you can expect an outcome on your claim within this week or early next week. That said, we appreciate that the communication may not have felt clear or reassuring from your perspective, and we will ensure that you receive proactive updates as the validation continues so that you always know what stage your claim is in and what will happen next.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help, on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team