kK
kottyrams K
1 reviews | Active since Jun 2016
06 Jan 2020, 17:03
Don’t care attitude
I’m not happy on how I was treated this morning by Sihle, client service dept. wanted to lodge a complaint with PMD and was told they are in a meeting, she will call me back, of which she didn’t bother. PMD you really suck
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Replies (2)
Prime South Africa's replyOfficial
07 Jan 2020, 08:14Dear Matome R,
Thank you so much for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply07 Jan 2020, 08:14
Official
Dear Matome R,
Thank you so much for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
08 Jan 2020, 13:25Dear Matome R,
Thank you for taking the time to alert us to your concern.
It is troubling to hear of your experience as client service is important to us. We regret that your expectations were not met in this particular case.
All client feedback, both positive and negative, is appreciated as it helps us to improve our internal processes and service we provide.
We are delighted to note that you have already been contacted by our Market Conduct Team and that you are being assisted in resolving your concern.
You will probably be pleased to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply08 Jan 2020, 13:25
Official
Dear Matome R,
Thank you for taking the time to alert us to your concern.
It is troubling to hear of your experience as client service is important to us. We regret that your expectations were not met in this particular case.
All client feedback, both positive and negative, is appreciated as it helps us to improve our internal processes and service we provide.
We are delighted to note that you have already been contacted by our Market Conduct Team and that you are being assisted in resolving your concern.
You will probably be pleased to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team