1 reviews | Active since Feb 2014
does not reply
During Aug 2024 I was involved in a collision in which they (Prime sa) advised they have decided the repairs costs was exceeding a certain percentage and thus have written the car off. Service was great until the payout was completed. I have sent emails etc and have not a single thing back from them.
All I needed to confirm was if my old car was indeed removed from name seeing as they have taken possession of the written off car, and too date not a single call back or reply to my mail, truly disappointed, please can I have some indication or some confirmation , how can it be that no one is bothering to reply to me I have been awaiting since November 2024, all I want is confirmation that the vehicle is no longer in my name , very simple so why it is that I cant get that
Thank you for the post about the query. We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
As part of our commitment to providing world-class client service, we strive to ensure that our client service remains accessible to address all queries regarding the policy.
We can confirm that you are no longer noted as the titleholder on your previous car and that it has been changed to the new titleholder.
Our market conduct team will be in contact with you to provide a detailed explanation of your matter.
You will be excited to note that you can register claims through the Prime app as well as make changes to your policy.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team
Thank you for the post about the query. We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
As part of our commitment to providing world-class client service, we strive to ensure that our client service remains accessible to address all queries regarding the policy.
We can confirm that you are no longer noted as the titleholder on your previous car and that it has been changed to the new titleholder.
Our market conduct team will be in contact with you to provide a detailed explanation of your matter.
You will be excited to note that you can register claims through the Prime app as well as make changes to your policy.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team