BT
Ben T
1 reviews | Active since Jan 2013
16 Apr 2015, 18:04
Documentation and Recording of policy acceptance
On the 28th December 2014. My vehicle was in an accident and I was insured with PMD, when I claimed, my claim was disapproved due to \ driver at the time of accident was not added as a nominated driver for my vehicle". My vehicle was financed by Wesbank and recently claiming for the shortfall policy from IUA however there are requirements that needs to be met by PMD for IUA to assess my claim"
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Prime South Africa's replyOfficial
17 Apr 2015, 16:07Hello Bentlaka,
We are truly sorry to learn of your experience!
Our aim is to provide excellent service to our policyholders during every interaction, even when we have to deal with multiple claims in quick succession, as in your case. It truly saddens us know when we have failed to impress.
The relevant departments have been alerted and you will be provided with regular feedback until your claim has been finalised.
Please do not hesitate to contact us again if your experience is not to your liking. However, we are confident that this matter will be resolved shortly.
Kind Regards,
The PMD Team
We are truly sorry to learn of your experience!
Our aim is to provide excellent service to our policyholders during every interaction, even when we have to deal with multiple claims in quick succession, as in your case. It truly saddens us know when we have failed to impress.
The relevant departments have been alerted and you will be provided with regular feedback until your claim has been finalised.
Please do not hesitate to contact us again if your experience is not to your liking. However, we are confident that this matter will be resolved shortly.
Kind Regards,
The PMD Team
Prime South Africa's reply17 Apr 2015, 16:07
Official
Hello Bentlaka,
We are truly sorry to learn of your experience!
Our aim is to provide excellent service to our policyholders during every interaction, even when we have to deal with multiple claims in quick succession, as in your case. It truly saddens us know when we have failed to impress.
The relevant departments have been alerted and you will be provided with regular feedback until your claim has been finalised.
Please do not hesitate to contact us again if your experience is not to your liking. However, we are confident that this matter will be resolved shortly.
Kind Regards,
The PMD Team
We are truly sorry to learn of your experience!
Our aim is to provide excellent service to our policyholders during every interaction, even when we have to deal with multiple claims in quick succession, as in your case. It truly saddens us know when we have failed to impress.
The relevant departments have been alerted and you will be provided with regular feedback until your claim has been finalised.
Please do not hesitate to contact us again if your experience is not to your liking. However, we are confident that this matter will be resolved shortly.
Kind Regards,
The PMD Team