AK
Abdullah K
1 reviews | Active since Jan 2020
13 Feb 2023, 08:58
Do you want to suffer with PMDs claim period? Go for it!
I had an accident,
A truck couldn't stop and collided with me behind me.
The accident report, case number, and everything else has been submitted, but I've been told it will take 10-15 days. Why is this claim period so long? PMD does this on purpose and keeps us waiting.
Should I have used the towing company and kept my car there, making them pay more so that PMD could act faster? Being nice has no meaning for them.
I am dissatisfied with the service I am receiving.
When it comes to receiving payment, they do so on time.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
13 Feb 2023, 10:47Dear Abdullah K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply13 Feb 2023, 10:47
Official
Dear Abdullah K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
16 Feb 2023, 08:26Dear Abdulla K,
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
A review of your claim confirms that the validation of your claim is within turnaround time and you have been well informed throughout the process.
Our Market Conduct Team will be in contact with you to offer further clarity on this matter.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours
Kind regards,
The PMD Team.
Prime South Africa's reply16 Feb 2023, 08:26
Official
Dear Abdulla K,
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
A review of your claim confirms that the validation of your claim is within turnaround time and you have been well informed throughout the process.
Our Market Conduct Team will be in contact with you to offer further clarity on this matter.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours
Kind regards,
The PMD Team.