TM
Thato M
1 reviews | Active since Aug 2017
14 Jun 2021, 17:42
DO NOT USE THIS Company as YOUR INSURER
Took them months to work on my claim and find all reasons to reject the claim. after my claim was rejected my car was dropped off at the banks salvage without my consent and I had to pay for all expenses including storage and towing the vehicle. I waited for more than a month to only find there was no investigation or verification done on the claim. after logging the dispute. They claim to restart the procedure of the claim assessment and they requesting the information I have already provided to them. The consultant has no clue what is delaying the process and comes up with excuses when trying to ask for her to escalate the claim.
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Replies (2)
Prime South Africa's replyOfficial
14 Jun 2021, 18:29Dear Thato M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply14 Jun 2021, 18:29
Official
Dear Thato M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
17 Jun 2021, 16:37Dear Thato M,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves on the integrity of our decision making process which is greatly influenced by the correct information being timeously submitted to us. Upon your initial appeal and in line with our commitment to the fair treatment of our clients, we were quick to offer you the benefit of the doubt and reinstated the claim.
We are surprised to learn of your discontent regarding the duration of your claim as your initial query was promptly addressed by our Market Conduct Team and our staff has kept you as well informed as can be reasonably expected.
Rest assured that our Claims Team is working diligently to ensure that the outcome on your claim is swiftly reached.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply17 Jun 2021, 16:37
Official
Dear Thato M,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves on the integrity of our decision making process which is greatly influenced by the correct information being timeously submitted to us. Upon your initial appeal and in line with our commitment to the fair treatment of our clients, we were quick to offer you the benefit of the doubt and reinstated the claim.
We are surprised to learn of your discontent regarding the duration of your claim as your initial query was promptly addressed by our Market Conduct Team and our staff has kept you as well informed as can be reasonably expected.
Rest assured that our Claims Team is working diligently to ensure that the outcome on your claim is swiftly reached.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team