TA
Theodore A
1 reviews | Active since Jul 2025
04 Jul 2025, 13:12
Do not Use Prime south after as your car insurance.
I have never had such a bad service and most useless insurance company as prime. They have had my car for almost 2months with little effort to keep me updated as to what is happening. They give you the run around. After a month of nothing from the I contacted them with no clear understanding they promised to call back which they never do I've been trying to understand and know how long still will the repairs take as it wasn't even a major accident minor front bump which was approved the same week and till this day I don't have my car and they can't get me any clear info as to what is happening. Ask to speak to a manager or senior no one is available. Worst worst worst! I want my car!
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
07 Jul 2025, 08:40Dear Theodore, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply07 Jul 2025, 08:40
Official
Dear Theodore, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
10 Jul 2025, 10:06Hello Theodore A,
Thank you for taking the time to share your concerns with us.
We understand how frustrating it must be to experience delays and a lack of communication regarding your vehicle repairs. At Prime South Africa, we are committed to delivering excellent service and we value your feedback.
Our assessing manager is actively addressing your concerns and will be in touch shortly to provide you with an update on the status of your vehicle repairs. We are dedicated to resolving this matter as quickly as possible and ensuring you are kept informed throughout the process.
Prime SA offers affordable car insurance with flexible cover options to suit your needs, ensuring you’re always protected.
Assuring you of our continued best endeavours.
Kind regards, The Prime SA Team
Thank you for taking the time to share your concerns with us.
We understand how frustrating it must be to experience delays and a lack of communication regarding your vehicle repairs. At Prime South Africa, we are committed to delivering excellent service and we value your feedback.
Our assessing manager is actively addressing your concerns and will be in touch shortly to provide you with an update on the status of your vehicle repairs. We are dedicated to resolving this matter as quickly as possible and ensuring you are kept informed throughout the process.
Prime SA offers affordable car insurance with flexible cover options to suit your needs, ensuring you’re always protected.
Assuring you of our continued best endeavours.
Kind regards, The Prime SA Team
Prime South Africa's reply10 Jul 2025, 10:06
Official
Hello Theodore A,
Thank you for taking the time to share your concerns with us.
We understand how frustrating it must be to experience delays and a lack of communication regarding your vehicle repairs. At Prime South Africa, we are committed to delivering excellent service and we value your feedback.
Our assessing manager is actively addressing your concerns and will be in touch shortly to provide you with an update on the status of your vehicle repairs. We are dedicated to resolving this matter as quickly as possible and ensuring you are kept informed throughout the process.
Prime SA offers affordable car insurance with flexible cover options to suit your needs, ensuring you’re always protected.
Assuring you of our continued best endeavours.
Kind regards, The Prime SA Team
Thank you for taking the time to share your concerns with us.
We understand how frustrating it must be to experience delays and a lack of communication regarding your vehicle repairs. At Prime South Africa, we are committed to delivering excellent service and we value your feedback.
Our assessing manager is actively addressing your concerns and will be in touch shortly to provide you with an update on the status of your vehicle repairs. We are dedicated to resolving this matter as quickly as possible and ensuring you are kept informed throughout the process.
Prime SA offers affordable car insurance with flexible cover options to suit your needs, ensuring you’re always protected.
Assuring you of our continued best endeavours.
Kind regards, The Prime SA Team