ZB
Zintle B
1 reviews | Active since Jan 2019
04 Jan 2019, 06:30
Do not use Prime Meridian Direct
My mom was insured with PMD because of their low and fixed premiums. When she got into an accident and claimed, it took about 9 months to respond to the claim. They were always "looking into it". She then ended up paying for it herself. I took to twitter and PMD responded very quickly saying they would investigate. They contacted my mom and said they would get back to her with 30 days. Nothing. A whole year later. Don't believe the PMD hype. Trust the names you know. PMD will let you down in your time of need and add to your stress.
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Replies (3)
Prime South Africa's replyOfficial
04 Jan 2019, 07:49 Dear Zintle B,
We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.
Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 8 January 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply04 Jan 2019, 07:49
Official
Dear Zintle B,
We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.
Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 8 January 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
ZB
Zintle B's updateReviewer Update
04 Jan 2019, 11:26Thank you for the response. But no action is required as you have failed us countless times already and we are no longer intereted. Its too late now. My mother suffered a lot emotionally and financially and you were the reason.
ZB
Zintle B's update04 Jan 2019, 11:26
Reviewer Update
Thank you for the response. But no action is required as you have failed us countless times already and we are no longer intereted. Its too late now. My mother suffered a lot emotionally and financially and you were the reason.
Prime South Africa's replyOfficial
08 Jan 2019, 11:35Dear zintle-boloko,
Thank you for taking the time to bring your consternation to our attention. We endeavour to deliver world-class client service at every interaction and sincerely value all client feedback.
A thorough review of your claim revealed that the outcome was already communicated to Ms Boloko on 13 July 2018 and a detailed explanation thereof was also emailed to her.
Nonetheless, our Market Conduct Team will be in contact with you both to provide further clarity.
You will perhaps be relieved to remember that PMD does not require over-night garaging so that your claim will not have been affected by where you live or parked the vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply08 Jan 2019, 11:35
Official
Dear zintle-boloko,
Thank you for taking the time to bring your consternation to our attention. We endeavour to deliver world-class client service at every interaction and sincerely value all client feedback.
A thorough review of your claim revealed that the outcome was already communicated to Ms Boloko on 13 July 2018 and a detailed explanation thereof was also emailed to her.
Nonetheless, our Market Conduct Team will be in contact with you both to provide further clarity.
You will perhaps be relieved to remember that PMD does not require over-night garaging so that your claim will not have been affected by where you live or parked the vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team