TM
Tebogo M

1 reviews | Active since Oct 2018

26 Oct 2018, 11:50

Do Not Join Prime Meridian Direct car insurance

Had i known about your poor services i wouldnt have joined, i mean how flipping long does it have to take you to finalise a claim??? A small claim for that matter!!! Who ever is thinking of taking an insurance by PMD pleaseeee dont go for them otherwise your matter wont be resolved....

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Replies (2)
Prime South Africa
Prime South Africa's reply26 Oct 2018, 12:49
Official

Dear Dmailula,

Thank you for bringing your concern to our attention.

Your enquiry has been forwarded to our Market Conduct Department for immediate attention.

A thorough investigation will be conducted and we undertake to provide preliminary feedback by 30 October 2018.

Assuring you of our continued best endeavours on your behalf.

The PMD Team

Prime South Africa
Prime South Africa's reply29 Oct 2018, 14:14
Official

Dear Dmailula,

Thank you for taking the time to raise your distress with us. We value your input as exceptional client service is important to us.

The validation performed on claims is for the protection of all of our clients so that we can uphold our promise of innovative and affordable product benefits.

We requested your beacons and billings report due to the unique circumstances surrounding your loss and the events that followed. The data provides us with important information to assist in the finalisation of your claim.

A formal response will be provided to you by our Market Conduct team and they will continue to work closely with you until the matter is resolved.

You will be pleased to recall that there will be no excess to pay when your claim is settled as PMD guarantees never to charge an excess on ANY claim – not ever.

Assuring you of our continued best endeavours on your behalf.

Kind regards

The PMD Team