SH
Safoora H
1 reviews | Active since Mar 2009
11 Oct 2023, 12:07
DO NOT JOIN PRIME MERIDIAN DIRECT
DO NOT GO with this insurance. They will take over a month to investigate if your claim is valid or not, then if you complain or escalate the matter they will immediately find a reason to reject your claim, yet they are making millions from the premiums they are collecting
Worst service ever experienced in my life
They are so convincing when signing you up on their insurance they will call you a million times just to get you to commit on their insurance, however come claim time they will not keep you in the loop, send you from pillar to post when following up, promise call back but you will never receive one.
PLEASE DO NOT TAKE OUT THIS INSURANCE YOU WILL HAVE ENDLESS PROBLEMS AND GET MESSED AROUND.
I have experienced this as well as 4 other people I have known. Don't be penny wise and pound foolish, I had full comprehensive cover and got treated very poorly one the claim was put in.
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
11 Oct 2023, 12:32Dear Safoora .
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply11 Oct 2023, 12:32
Official
Dear Safoora .
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
18 Oct 2023, 08:43 Dear Safoora,
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team.
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team.
Prime South Africa's reply18 Oct 2023, 08:43
Official
Dear Safoora,
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team.
Thank you for taking the time to share your experience.
We take pride in quickly approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team.
SH
Safoora H's updateReviewer Update
18 Oct 2023, 12:16You take pride in approval valid claims quickly when 5 people who are you customers have complained that it took over a month up to 2 and a half months for you to validate their claims.
"A skilled Market Conduct Team that specialises in ensuring that a client's voices are heard" is an outright lie, please go back to all the calls I made and how I was promised a call back which I never received.
I will not encourage but rather discourage anyone from joining PRIME MERIDIAN DIRECT no hardworking person deserves this type of treatment from an insurance company.
To make matters worse I paid for the release of my vehicle, an immediate payment mind you and submitted proof of payment yet 5 days later the release forms were not supp**** to the panelbeater even though they confirmed that PMD notified them the day after payment was made that the vehicle must be released and they have the audacity to state in the sms if you do not collect your vehicle in 5 days you will be held liable for storage fees WHEN THEY ARE THE DELAY. I had to call yet again and demand that my vehicle is released. I have taken ill twice since dealing with Prime Meridian Direct.
Please everyone do your own 'investigation' before joining PMD from me and 5 other people DO NOT JOIN PMD.
My family and friends were shocked that I belong to this insurance company, pity I did not tell them sooner as it would have saved me alot of stress, distress and premiums
"A skilled Market Conduct Team that specialises in ensuring that a client's voices are heard" is an outright lie, please go back to all the calls I made and how I was promised a call back which I never received.
I will not encourage but rather discourage anyone from joining PRIME MERIDIAN DIRECT no hardworking person deserves this type of treatment from an insurance company.
To make matters worse I paid for the release of my vehicle, an immediate payment mind you and submitted proof of payment yet 5 days later the release forms were not supp**** to the panelbeater even though they confirmed that PMD notified them the day after payment was made that the vehicle must be released and they have the audacity to state in the sms if you do not collect your vehicle in 5 days you will be held liable for storage fees WHEN THEY ARE THE DELAY. I had to call yet again and demand that my vehicle is released. I have taken ill twice since dealing with Prime Meridian Direct.
Please everyone do your own 'investigation' before joining PMD from me and 5 other people DO NOT JOIN PMD.
My family and friends were shocked that I belong to this insurance company, pity I did not tell them sooner as it would have saved me alot of stress, distress and premiums
SH
Safoora H's update18 Oct 2023, 12:16
Reviewer Update
You take pride in approval valid claims quickly when 5 people who are you customers have complained that it took over a month up to 2 and a half months for you to validate their claims.
"A skilled Market Conduct Team that specialises in ensuring that a client's voices are heard" is an outright lie, please go back to all the calls I made and how I was promised a call back which I never received.
I will not encourage but rather discourage anyone from joining PRIME MERIDIAN DIRECT no hardworking person deserves this type of treatment from an insurance company.
To make matters worse I paid for the release of my vehicle, an immediate payment mind you and submitted proof of payment yet 5 days later the release forms were not supp**** to the panelbeater even though they confirmed that PMD notified them the day after payment was made that the vehicle must be released and they have the audacity to state in the sms if you do not collect your vehicle in 5 days you will be held liable for storage fees WHEN THEY ARE THE DELAY. I had to call yet again and demand that my vehicle is released. I have taken ill twice since dealing with Prime Meridian Direct.
Please everyone do your own 'investigation' before joining PMD from me and 5 other people DO NOT JOIN PMD.
My family and friends were shocked that I belong to this insurance company, pity I did not tell them sooner as it would have saved me alot of stress, distress and premiums
"A skilled Market Conduct Team that specialises in ensuring that a client's voices are heard" is an outright lie, please go back to all the calls I made and how I was promised a call back which I never received.
I will not encourage but rather discourage anyone from joining PRIME MERIDIAN DIRECT no hardworking person deserves this type of treatment from an insurance company.
To make matters worse I paid for the release of my vehicle, an immediate payment mind you and submitted proof of payment yet 5 days later the release forms were not supp**** to the panelbeater even though they confirmed that PMD notified them the day after payment was made that the vehicle must be released and they have the audacity to state in the sms if you do not collect your vehicle in 5 days you will be held liable for storage fees WHEN THEY ARE THE DELAY. I had to call yet again and demand that my vehicle is released. I have taken ill twice since dealing with Prime Meridian Direct.
Please everyone do your own 'investigation' before joining PMD from me and 5 other people DO NOT JOIN PMD.
My family and friends were shocked that I belong to this insurance company, pity I did not tell them sooner as it would have saved me alot of stress, distress and premiums
SH
Safoora H's updateReviewer Update
18 Oct 2023, 12:22you take pride in quickly approving all valid claims, so you deliberately hold on to what you deem as invalid claims causing the customers to incur more expenses
SH
Safoora H's update18 Oct 2023, 12:22
Reviewer Update
you take pride in quickly approving all valid claims, so you deliberately hold on to what you deem as invalid claims causing the customers to incur more expenses