DO NOT JOIN PMD!

I have a policy with PMD and earlier this year i have reported all the incidents that took place, and all was minor damages, crack in the headlight and small scratch in the bumper. Last week my car was bumped and i was not inside the car when it happened. I submitted a claim to PMD and submitted pictures, I then got a call from the lady her name is Lungile who said that i have withdrawn my claim with PMD and she then told me that the outcome of my claim was declined due to that the damages reported was reported to them before which means it was existing. This didn't make sense to me because i was the one who has been honest and reporting all the incidents and i did not claim because it was minor damages, now that i am reporting a major incident they are making that a reason for declining my claim, I don't understand why would i report something then pmd find the reason to decline me due to that. I would have claimed before if it was a serious accident but just because it was not serious that's why i decided not to claim. but it sad that i have been paying for 2 years without claiming and gets declined when i am claiming.

When i logged in their app it say's there was a claim that was processed on 17/03/2023, but i did not claim on this day.