jH
jarrit H
1 reviews | Active since Mar 2012
03 Aug 2021, 13:25
Do not insure with Prime Meridian
Terrible service! I have never claimed from these people in 2yrs or more since I signed up with them. All I wanted is a new bumper for my Hilux and they argue about not getting the email and then goes on about which Support email did I use as if they have more than one. I explained I used the one from their website and this seemed confusing to them. The service sucks terribly and I made a massive mistake transitioning over to them and am getting rid of them to hopefully find a better insurer. I feel like I have been ******!
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Replies (2)
Prime South Africa's replyOfficial
03 Aug 2021, 14:57Dear Jarrit H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply03 Aug 2021, 14:57
Official
Dear Jarrit H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
05 Aug 2021, 16:41Dear Jarrit H,
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your experience to our attention.
We regret that your expectations regarding the claims process have not been met as PMD prides itself on paying all valid claims.
Please remember that in order to fulfil this promise, a claim has to be registered and validated. During the claim validation and assessment process, information supp**** by client’s needs to be verified to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of a claim.
It will undoubtedly please you to know that we have multiple channels of open communication which you can use to contact us such as the email, app, Whatsapp or landline.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply05 Aug 2021, 16:41
Official
Dear Jarrit H,
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your experience to our attention.
We regret that your expectations regarding the claims process have not been met as PMD prides itself on paying all valid claims.
Please remember that in order to fulfil this promise, a claim has to be registered and validated. During the claim validation and assessment process, information supp**** by client’s needs to be verified to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of a claim.
It will undoubtedly please you to know that we have multiple channels of open communication which you can use to contact us such as the email, app, Whatsapp or landline.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team