LW
Lizelle W
1 reviews | Active since Oct 2015
13 Oct 2015, 11:03
Do not get feedback from Ina
I try on the 9th of October 2015 in the afternoon and on the 12th of October the whole day to get hold of Ina @ Prime Meridian Direct they put me through to one person then I ask again to put me through to Ina then they put me through to another person and so it carry on and later they cut me off. And after I left message so that she can phone me back then I phoned again to try to speak to other managers that I also left message and they also not coming back to me. Then I ask for Ina's email address where I did send an email to her and again still now reply. My claim is going on now more than a month where I did tell them this is now a matter of urgency.
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Prime South Africa's replyOfficial
14 Oct 2015, 08:57Hello Lizelle White,
Thank you for bringing your concerns to our attention.
Our third party claims department has unfortunately not been able to reach you telephonically which has caused an unexpected delay.
Nonetheless we are working towards having your claim finalised within the prescribed deadline provided to you by your assigned claims technician.
Furthermore your concerns have been brought under the attention of our third party claims manager, Mrs Anel Ward, who will monitor the progress on your claim closely until the matter has been resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Thank you for bringing your concerns to our attention.
Our third party claims department has unfortunately not been able to reach you telephonically which has caused an unexpected delay.
Nonetheless we are working towards having your claim finalised within the prescribed deadline provided to you by your assigned claims technician.
Furthermore your concerns have been brought under the attention of our third party claims manager, Mrs Anel Ward, who will monitor the progress on your claim closely until the matter has been resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply14 Oct 2015, 08:57
Official
Hello Lizelle White,
Thank you for bringing your concerns to our attention.
Our third party claims department has unfortunately not been able to reach you telephonically which has caused an unexpected delay.
Nonetheless we are working towards having your claim finalised within the prescribed deadline provided to you by your assigned claims technician.
Furthermore your concerns have been brought under the attention of our third party claims manager, Mrs Anel Ward, who will monitor the progress on your claim closely until the matter has been resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Thank you for bringing your concerns to our attention.
Our third party claims department has unfortunately not been able to reach you telephonically which has caused an unexpected delay.
Nonetheless we are working towards having your claim finalised within the prescribed deadline provided to you by your assigned claims technician.
Furthermore your concerns have been brought under the attention of our third party claims manager, Mrs Anel Ward, who will monitor the progress on your claim closely until the matter has been resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team